Zero Tolerance Policy
Staff treating patients have the right to work free from any threat or fear of abuse, violence or forms of
aggression.
The NHS nationally has agreed to a zero-tolerance policy.
Unacceptable behaviour which will not be tolerated within the dental practice inlcudes:
Actual or threatened physical violence on staff or other patients.
Psychological abuse of staff
Verbal abuse which includes shouting or swearing
Racial abuse
Sexual harassment or abuse
Threats against practice personnel which occur in the workplace
Theft or damage of practice property
Taking drugs or alcohol on the premises
If any patient is abusive or violent towards any member of staff or any other persons on the practice
premises, the practice retains the right to have the patient removed from their list. In extreme cases the police
may also be contacted.
All incidents must be reported to the practice manager and recorded within the Significant Events Log. Any
injuries will be recorded in the accident book.
Published: 19/06/2025
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Copyright Yiewsley Dental 2025
West Drayton & Yiewsley Dental | 2 Providence Road | Yiewsley | UB7 8HJ | 01895 347 760 | info@yiewsleydental.co.uk
Complaints Policy | Appointment Cancellation Policy | Patient Charter |
General Dental Council | Zero Tolerance Policy
Copyright Yiewsley Dental 2025
West Drayton & Yiewsley Dental | 2 Providence Road | Yiewsley |
UB7 8HJ | 01895 347 760 | info@yiewsleydental.co.uk
Complaints Policy |
Appointment Cancellation Policy | Patient Charter |
General Dental Council | Zero Tolerance Policy
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Zero Tolerance Policy
Staff treating patients have the right
to work free from any threat or fear of
abuse, violence or forms of
aggression.
The NHS nationally has agreed to a
zero-tolerance policy.
Unacceptable behaviour which will
not be tolerated within the dental
practice inlcudes:
Actual or threatened physical
violence on staff or other
patients.
Psychological abuse of staff
Verbal abuse which includes
shouting or swearing
Racial abuse
Sexual harassment or abuse
Threats against practice
personnel which occur in the
workplace
Theft or damage of practice
property
Taking drugs or alcohol on the
premises
If any patient is abusive or violent
towards any member of staff or any
other persons on the practice
premises, the practice retains the
right to have the patient removed
from their list. In extreme cases the
police may also be contacted.
All incidents must be reported to the
practice manager and recorded within
the Significant Events Log. Any
injuries will be recorded in the
accident book.
Published: 19/06/2025ing and
sensitive way.
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